Privacy Policy

Who we are

We are Ronnie and Gwynneth Chisholm, T/A 98 Church Street Apartment. We are the owners and providers of the apartment and the website – https://www.98churchstreet.co.uk.

What personal data we collect and why we collect it

Bookings and enquiries

We collect your personal data for specific and legitimate purposes, i.e. to process and fulfil a booking, and to communicate with you about any issues relevant to your booking.

When visitors contact us though the website contact form, or by direct email we collect the data shown in the form, or email. We may also collect data from telephone calls or written correspondence.

We collect your name, address, contact details, and bank details so that we can process your booking, and to communicate with you about the arrangements and status of your booking.

When you make a booking with us by telephone or email, we may collect either your credit or debit card details by telephone. Access to this data is restricted to those who need to know only, and the data is held securely.

Your card details are submitted for payment processing by a third-party service, We do not store your card details after the transaction has been processed.

Online booking transactions are made using a third-party service, and your card details are not stored by them or by us.

We use your personal data to communicate to you any changes to the booking arrangements prior to your arrival, information about the apartment, or to communicate with you during your stay.

We do not use your personal data for any other purpose.

All data, whether held on paper or electronically is held securely and can only be accessed by those who need to know in order to complete your booking or deal with related issues.

Data is held for as long as is necessary to comply with legal requirements, policies and standards.

Marketing

If we want to use your personal data for any marketing purpose, we will only do so if you have agreed in advance. No personal data will be used for marketing purposes without your consent.

Cookies

A cookie is a small amount of data generated by a website and saved by your web browser as a text file. Its purpose is to remember information about you, similar to a preference file created by a software application.

Our website uses security and processing cookies to protect user data, and to improve navigation of our website. Preference cookies are also used by Google to note your preferences such as preferred language.

You can turn off cookies in the browser preferences of your computer if you wish to.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses analytical tools to allow us to better understand the web traffic on our site. This helps us to improve the quality of what we present on the website, and to learn what our customers like and don’t like. This may track your behaviour on our website.

Who we share your data with

We share your data with certain third-party service providers to process and fulfil your booking. Beds24.com provide our booking service. Stripe.com provide our payment processing service. They both aim to be GDPR compliant and their privacy policies can be viewed on their own websites.

Under certain circumstances we may be requested to provide data to law enforcement agencies and we will provide this if we believe we have a legal obligation to do so.

How long we retain your data

Data is held for as long as is necessary to comply with legal requirements, policies and standards.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

You can contact us by email at admin@98churchstreet.co.uk to request any information on your data held by us.

How we protect your data

Encryption techniques are used to provide protection against attacks on your data. Any computer we use to handle your data is protected by anti-virus and firewall defences.

What data breach procedures we have in place

If there is any data breach an assessment will be made of the risk involved and if appropriate those affected will be notified. You will be notified about what data was involved. You will be advised whether you need to take any action or take any steps to reduce any risk or to further protect yourself. We will inform you about how we have responded to the incident and will inform any regulatory bodies as required.

Date this policy was last modified:  24 May 2018